Hands down, we offer the best customer service and guarantees in the business. We back every product we sell, and will happily refund your money if you are not 100% satisfied (and keep the product as a gift). Customers will have a lifetime to return the product for any reason
If a product is defective (unlikely with our rigorous QA), we’ll ship you out a new one right away, with no need to return the defective one.
In any case, if you wish to return your order, please contact us at [email protected] and we will be happy to assist you by providing a return label.
Eligibility for Returns:
1. Condition: Items must be in their original condition, unused, and in the original packaging.
2. Proof of Purchase: A valid proof of purchase is required for all returns.
3. Return Period: Customers have a lifetime from the date of delivery to return the product for any reason.How to Return an Item:
1. Contact Us: Reach out to our customer support team at [email protected] with your order details and reason for return.
2. Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and instructions on how to return your item.
3. Shipping: Please ensure the item is securely packaged and include the RA number. Ship the item to the address provided in the return instructions.Refunds:
Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within 7-10 business days.
Exchanges:
If you need to exchange an item for a different size or product, please contact our customer support team. We will guide you through the process of returning the original item and placing a new order.
Non-Returnable Items:
Certain items are non-returnable for hygiene reasons, such as used or worn items.
Contact Us:
If you have any questions about our return policy, please contact us at [email protected]. We are here to assist you.
Thank you for choosing CopperJoint. We value your business and are committed to providing you with high-quality products and excellent customer service.
