We Are Here to Help
We value every customer and are committed to ensuring you have a positive experience with CopperJoint. If you have questions not covered in this policy, please reach out — our team is happy to help.
At CopperJoint, we stand behind the quality and performance of our compression gear and wellness products. We want you to feel confident shopping with us, and we work hard to provide a fair and supportive return experience — without allowing misuse that impacts other customers.
This policy explains what can be returned, what is not eligible, and how to request a refund or exchange.
You may request a return or exchange of eligible items within 90 days of the delivery date.
To qualify for a return:
- The item must be unused, unwashed, and in its original condition
- Packaging and accessories must be included
- Items may be tried on for fit, but not used for workouts, activities, or extended wear
Once your return is approved and received, your refund will be issued back to the original payment method.
We proudly guarantee product quality.
If your item arrives damaged, defective, or develops a manufacturing defect within the first 90 days, we will replace it or refund you in full.
This includes issues such as:
- Stitching or seam failures
- Abnormal fabric flaws
- Incorrect size or product shipped
- Major inconsistencies outside normal manufacturing tolerance
To submit a defect claim, please email us with:
- Your order number
- A clear photo or video of the defect
- A brief description of the issue
We will resolve it promptly.
Need a different size?
We offer a one time size exchange within the 90-day window for unused items, pending availability.
Email us at support@copperjoint.com or fill out the below form to get started.
To protect product integrity and maintain hygiene standards, the following items cannot be returned or refunded:
- Used compression gear (including socks, sleeves, braces, wraps)
- Any product showing signs of wear, sweat, activity, or washing
- Requests based on “no longer needed,” “changed my mind,” or lack of continued personal use
- Items damaged from regular wear and tear, improper laundering, or misuse
- Products purchased more than 90 days ago
- Final sale items or promotional/free gifts
- Pain relief creams, CoreRelief, or any opened topical products (non-returnable for hygiene/safety reasons)
These rules help us keep our prices fair and prevent return abuse.
If the incorrect product was delivered or an item is missing, please notify us within 7 days of delivery so we can correct the mistake immediately.
Once your return has been received and inspected, refunds are typically processed within 5–10 business days depending on your payment provider.
Shipping fees are generally non-refundable unless the return is due to a CopperJoint error or verified manufacturing defect.
Email: support@copperjoint.com or fill out the form below.
Please include:
- Order number
- Item(s) you’d like to return
- Reason for the request
- Photo/video for defect claims (required if outside 90 days and applicable)
Our team will respond with next steps.
CopperJoint reserves the right to refuse returns or close accounts displaying clear signs of policy misuse.
Examples of abuse include:
- Repeated returns of used/worn items
- Excessive “defect” claims without evidence
- Returning items far outside the eligibility window
- Items damaged due to improper washing, stretching, or misuse
- Bulk or high-frequency returns inconsistent with normal customer behavior
We always aim to be fair — but we must protect the integrity of the policy for genuine customers.
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