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Hassle Free Policy

Easy Returns &
Exchanges

We stand behind every product. Most fit issues can be solved with a quick size exchange, and our team is ready to help.

90 Day Return Window 100% Defect Guarantee Free Size Exchanges
Start A Return ↓ View Full Policy Below
90
Day return
window
100%
Defect
guarantee
5 to 10
Business days
for refunds
1x
Free size
exchange
↩

90 Day Returns

Unused items returned within 90 days of delivery.

★

Defect Guarantee

Full refund or replacement on verified manufacturing defects.

⇄

Size Exchange

One free size swap within 90 days, pending availability.

Start a Return or Exchange
How to Request a Return or Exchange

Email store@copperjoint.com or use the contact form below.

  • 1Include your order number.
  • 2List the item or items you would like to return or exchange.
  • 3Share the reason for the request.
  • 4For defect claims, include a photo or video of the issue.
1
Contact us
with your info
2
We review
your request
3
Follow return
instructions
4
Refund within
5 to 10 days
🛒 Ordered on Amazon? Returns are handled directly through your Amazon account. We are still happy to help guide you.
Eligibility
90 Day Return Window

To qualify for a return, all three conditions must be met:

  • ✓Unused and unwashed. Items may be tried on for fit, but not worn during workouts, activities, or extended use.
  • ✓Original condition. Packaging and accessories must be included.
  • ✓Within 90 days of your delivery date.
ℹ Shipping fees are generally non refundable unless the return is due to a CopperJoint error or verified manufacturing defect.
Guarantee
100% Manufacturing Defect Guarantee

If your item arrives damaged or develops a manufacturing defect within the first 90 days, we will replace it or refund you in full.

✓ Stitching or seam failures
✓ Abnormal fabric flaws
✓ Wrong size or product shipped
✓ Major manufacturing inconsistencies
✉ To submit a defect claim, email your order number, a clear photo or video, and a brief description.
Exchange
Size Exchange Policy

We offer a one time size exchange within the 90 day window for unused items, pending availability. Many fit issues are resolved this way.

✉ Email store@copperjoint.com or use the form below to get started.
Not Eligible
We Do Not Accept Returns For

To protect hygiene standards and prevent policy misuse, these items cannot be returned or refunded:

  • ✕Used compression gear, including socks, sleeves, braces, and wraps.
  • ✕Any product showing signs of wear, sweat, activity, or washing.
  • ✕Requests based on changed mind, no longer needed, or lack of continued personal use.
  • ✕Items damaged from regular wear and tear, improper laundering, or misuse.
  • ✕Products purchased more than 90 days ago.
  • ✕Final sale items or promotional/free gifts.
  • ✕Pain relief creams, CoreRelief, or any opened topical products.
Bundle Returns
Bundle Refund Policy

If you return only part of a bundle, remaining items are charged at their regular individual prices and the refund reflects the difference. Size exchanges within a bundle are allowed.

Missing Items
Wrong or Missing Items

If the incorrect product was delivered or an item is missing, notify us within 7 days of delivery so we can correct the mistake.

Policy Integrity
Return Abuse Prevention

CopperJoint reserves the right to refuse returns or close accounts showing clear signs of policy misuse, including repeated returns of worn items, excessive defect claims without evidence, improper use, or bulk returns inconsistent with normal customer behavior.

Still Have Questions?

Our team is happy to help with your return, exchange, or anything else.

✉ store@copperjoint.com
Start A Return ↓ Email Directly